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Frequently Asked Questions

If you can’t find your test results, it could be that:

  • The test results aren’t ready yet. Results can take anywhere from 1-5 business days to process
  • You did not make an appointment on LabFinder. Only tests that were scheduled on our website get uploaded. You may log-on to your account and check your dashboard to see if you had an appointment.

LabFinder is an online service that helps patients find, and make appointments with, clinical labs and radiology centers. An easy and convenient way to reach new patients and new doctors.

LabFinder promotes your patient services centers or imaging centers to new patients who are nearby and are covered by the insurance networks that you participate in. This increases patients appointments to help your business grow.


Yes! LabFinder connects your lab or imaging center with patients who both have and do not have health insurance.

Yes – both are accepted forms of payment.

Yes – you can access your statistics through the LabFinder dashboard. We provide analytics on the popular types of doctors, popular exams, popular insurances and more.

LabFinder empowers you to take better control of your health by being a central repository for all your medical lab results, finding nearby labs within your network and getting you your test results faster. Helping you and your doctor better manage your health.

Yes! LabFinder is 100% free for patients to use for finding and scheduling with labs and imaging centers that participate with your health insurance plan. Co-pays, out-of- pocket payments and other fees associated with your lab and radiology tests are separate costs not related to LabFinder. LabFinder itself is completely free for patients.

Pre-authorizations and referrals are handled by your doctor and your insurance company. Be sure to verify this information with your doctor’s office prior to scheduling through LabFinder.

No worries. LabFinder will try to find you the most convenient lab or imaging center at the most competitive price.

If your username and password combination is not working, you can request a password reset by clicking here.

Simply log-in to LabFinder using your email and password and click on the “Profile” drop-down under the “For Patients” tab, then click on “Documents.” Here, you can view and download your test results.

Patients who use LabFinder can rate their experience and leave testimonials. You can use this information to help make your decision.

While it is our mission to reduce your costs, we have no direct control over lab fee schedules. To be sure, call ahead to confirm a lab or imaging center’s participation with your insurance and its fees for out-of-pocket services.

No. We do not find doctors. LabFinder focuses on finding labs and imaging centers.

Yes. The LabFinder website is specifically designed to work across most platforms and browsers.

Although it’s not required, it is always a good idea to make sure your insurance coverage is up-to-date and that the lab or imaging center still takes your insurance. Any services incurred without health coverage may result in out-of-network fees from the testing site.

It depends on the test. But it usually takes about 5 business days.

This depends on where you live. In New York, you must have a doctor’s prescription. Please contact your doctor with any questions and to make the necessary arrangements.

Absolutely not. As a HIPAA compliant entity, we adhere to strict guidelines to make sure your private information remains private and we will never give, sell or share it with any other individual or company without compliance with our Privacy Policy.

If you need to reschedule your visit, you can change the date and time up to 24 hours in advance. Simply log in to view your upcoming appointment details or click the reschedule link in the appointment confirmation email you received.

Absolutely! Protecting your information is top priority. We follow HIPAA best practices, use multiple security and encryption layers to protect your data and have policies in place to keep your data safe.

No. We do not provide any healthcare services or medical advice. You may use LabFinder as a search to locate labs and imaging centers. But the decision to use—or not use a given healthcare provider (from or outside LabFinder) is solely yours. LabFinder strives to help you find the right lab or imaging center for you based on your location, type of test and insurance plan. Our dedicated team is passionate about improving the patient and lab experience and helping you receive the best healthcare you deserve. The rest is up to you…and the healthcare provider of your choice.

Signing up is simple. Just click on “Lab Sign-up” and fill out the form. One of our account executives will contact you with more details about your account. We will answer all your questions and guide you through the entire registration process to make sure you are completely satisfied.

Not yet, but we’re working on it! We’re constantly adding new labs and services to our website to give you the best possible experience. The labs listed on LabFinder are the ones which chosen to partner with us.

Be proactive and get your test results at the same time as your doctor.
Have a question that is not answered? Contact Us