Frequently Asked Questions

Popular Questions

MinuteMed Express (MME)

  • What is MinuteMed Express?

    MinuteMed Express is a virtual primary care team. We are a group of experienced U.S. board-certified physicians, physician assistants and nurse practitioners. We have over 30 years of clinical experience, and partnered with LabFinder to help patients get the access and answers they need so they can make the right decisions about their well-being.

  • Can MinuteMed Express replace my doctor's visits?

    While telehealth visits with MinuteMed Express may be an option for your medical needs, they are not a replacement for your primary care provider. We recommend all patients seek and maintain general in-person health and wellness visits.

  • Where is MinuteMed Express available?

    MinuteMed Express is currently available in New York, New Jersey, Florida, Arizona and California for now. If you are located elsewhere, send us an e-mail at and let us know where you live. When we expand to your area, you’ll be the first to know.

  • Is MinuteMed Express an on-demand service?

    No, we operate from 9AM - 5PM EST Monday-Friday. You can always expect a reply within 24 hours during business hours.

  • Do I need insurance to get started with MinuteMed Express?

    You don’t need insurance to sign up for MinuteMed Express. Typically, MinuteMed Express costs less than insurance copayments for office visits. At this time, the MinuteMed services are not participating in, submitted to, or eligible for Medicare, Medicaid, or any other health insurance offering for reimbursement, so you would cover the full cost of the services.

    The medical tests may be covered and reimbursable through your insurance plan if one of our MinuteMed providers deems it medically necessary, however, please check with your plan provider.

  • Is MinuteMed Express right for me?

    MinuteMed Express is available to people 18 and over in the states where we operate who have (or think they may have) conditions related to COVID-19 or who are in need of a Mammogram for breast cancer screening. Our MinuteMed Express Care Team will go over the results with you, so you can have the relief that we are there for you and your well-being.

    MinuteMed Express is not a good fit for people looking for medication prescription refills yet, but that's coming soon.

    MinuteMed Express is not for individuals having an acute issue. If you are experiencing an acute issue or emergency, please get help immediately: Call 911 or go to your nearest emergency room

Our Team

My Account

  • Is my information secure?

    Yes. Any and all sensitive information you share with LabFinder remains private and confidential. LabFinder ensures that your Patient Health Information (PHI) is secure, and has implemented many safeguards to protect its devices, services and systems consistent with HIPAA and leading industry security standards.

  • How do I update my profile information?

    Once you are logged into your LabFinder account, you can navigate to the “Profile” page.

  • How do I update my email address?

    LabFinder treats your email address as unique, so you cannot edit this in your profile page. Instead, use the webpage chat feature to contact customer support and request an email update. You can also request accounts to be merged, if you have duplicate accounts. You can email or call LabFinder customer service as well.